Your Orders, Our Priority – On-Time, Every Time.

When placing an order, make sure your shipping information is correct, since we are unable to recover the cost of replacements or reshipments if incorrect details are provided. We may choose to upgrade the postage method for transactions with higher value or heavier items without charging you any additional fees. We additionally cooperate directly with our dependable couriers and, if required, exchange contact details for tracking purposes. It helps the delivery person to inform you about the status of your delivery. If you haven’t received your order within 7 days (for UK-based orders) please reach out without any hesitation. Remember while reaching us, do mention the order number so we can assist you. Customer satisfaction is the top priority for VapePlay, we are here to provide satisfying service to our valuable customers.